Last updated:  11th of August, 2025

By purchasing from Space-man Studio (“we”, “us”, “our”), you (“the customer”, “you”) agree to these Terms & Conditions. Please read them carefully before placing an order. These terms apply to purchases made via our website, email, or in person, unless otherwise agreed in writing.

These Terms & Conditions operate alongside our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.

All Space-man Studio products are designed and assembled in Melbourne, Australia. Our work is produced in small runs or made to order using quality materials selected for their aesthetic and performance.

Variations in colour, texture, grain, surface finish, and dimension are inherent to materials and processes. Minor irregularities can occur and are not considered defects.

Product descriptions, images, and specifications are provided in good faith. However:        
 Colours may vary between screens and real life.        
 Measurements may vary slightly within accepted tolerances.        
 Props and accessories shown are not included unless stated.    

Lead times are stated on each product page and are estimates only. Lead times commence once full payment has been received.

We will notify you of material or production delays where possible; however, we are not liable for any loss, cost, or damage caused by late delivery, including impacts to events, openings, or photoshoots.

In the instance the item is indeed in-stock, items are generally dispatched within 5 business days unless otherwise noted.

Delivery charges and available methods are shown at checkout. Please provide an accurate delivery address and contact details.

Delivery is complete when goods are delivered to the address supplied (including where you authorise “Authority to Leave”) or collected from a carrier depot.

Risk passes to you upon delivery to the address supplied. We recommend tracked and insured shipping. If you decline insured delivery, any loss or damage in transit is at your own risk.

Inspect deliveries immediately and report damage in writing with photos within 48 hours of receipt of delivery.

We do not accept returns for change of mind, incorrect selection, or subjective dissatisfaction with size, finish, or appearance.

Returns are accepted only where required under Australian Consumer Law for a major fault.

If you believe your product is faulty:        
Notify us within 7 days of delivery with photos and proof of purchase.        
We may request inspection or testing prior to a remedy.        
Remedies may include repair, replacement, or refund, at our discretion.      

Returned goods must be in original condition and packaging. Return freight is your responsibility unless otherwise agreed in writing.

For a customer-friendly summary, see our Returns & Refunds Policy.

Orders may be cancelled within 48 hours of purchase for a full refund, provided production has not commenced and goods have not yet shipped. If the order has been fulfilled or dispatched within this period, our Returns Policy will apply instead.

Products are warranted to be free from defects in materials and workmanship for 12 months from delivery under normal use.

This warranty does not cover:
Normal wear and tear. Natural ageing or patina of materials. Damage from misuse, neglect, accidents, alterations, or improper installation/cleaning/storage. Use of products outside their intended purpose, including indoor items used outdoors, or exposure to direct sunlight, moisture, or extreme conditions not suited to the product. 
Products must not be placed near heaters, fireplaces, vents, air-conditioning units, or extraction systems. Exposure to direct heat sources can damage finishes, materials, and structural integrity, and is not covered under warranty.
 Third-party electrical components not manufactured by Space-man Studio (covered by their manufacturer’s warranty where applicable.
To make a warranty claim, contact us with your order number, photos, and a description of the issue.

To the maximum extent permitted by law, we are not liable for:        
 Indirect, incidental, or consequential loss or damage.        
 Loss of profit, revenue, business opportunity, or event costs due to delays or non-delivery.        
Costs associated with third-party arrangements reliant on delivery of our products.      

Our total liability is limited to the price paid for the goods supplied.

Custom or commissioned work is governed by a separate written agreement that may override these terms where specified. Deposits are non-refundable once production begins.

All product designs, concepts, names, photographs, text, graphics, and other content on this website are the sole intellectual property of Space-man Studio and are protected by Australian and international copyright, design, and trademark laws.

No part of this website or our products may be reproduced, copied, modified, adapted, distributed, transmitted, displayed, published, or otherwise exploited for any commercial or non-commercial purpose without prior written permission from Space-man Studio.

Any unauthorised use, reproduction, or adaptation of our designs or content, including but not limited to reverse engineering, replication, or creation of derivative works, will be considered a breach of our rights and may result in legal action.

Where applicable, Space-man Studio will pursue all available remedies under intellectual property law to protect our work.

These Terms & Conditions are governed by the laws of Victoria, Australia. Disputes are subject to the exclusive jurisdiction of the courts of Victoria.

Email: hello@space-man.studio
Postal: 9/ 320 Punt Road, South Yarra, VIC, Australia

Last updated:  11th of August , 2025

This Privacy Policy explains how Space-man Studio (“we”, “us”, “our”) collects, uses, stores and shares your personal information when you visit our website, purchase our products, or contact us. We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This policy works alongside our Terms & Conditions, Shipping Policy and Returns & Refunds Policy.

Personal information you provide: name, billing/shipping address, email, phone, order details, and messages you send us. Payment details are processed by our payment provider (we do not store full card numbers).

Automatically collected when you browse: IP address, device and browser type, pages viewed, time on site, and referral source (via cookies/analytics).

Optional: newsletter preferences, survey responses, event RSVPs, or social handles if you share them with us.

We collect information when you place an order, create an account (if enabled), subscribe to emails, fill out a form, contact us, engage on social media, or browse our site (cookies and similar technologies).

We use your information to:

process and fulfil orders, provide support and communicate updates;
    operate, secure and improve our website and services;
    send marketing (only where you’ve opted in; you can unsubscribe anytime);
    comply with legal obligations and manage disputes.

We do not sell your personal information. We may share it with: payment processors, delivery/courier services, email/marketing and analytics platforms (where applicable), professional advisers (e.g. accountants, lawyers), and government authorities if required by law. We take reasonable steps to ensure these parties protect your information.

We use cookies to run the site, remember preferences, and understand performance. You can disable cookies in your browser, though some features may not function correctly. We may use analytics tools (e.g. Google Analytics) to collect aggregated, de-identified usage data.

If you subscribe, we may send you news and promotions. You can unsubscribe at any time via the link in our emails or by contacting us.

We use reasonable physical, technical and administrative safeguards to protect personal information. However, no internet transmission is completely secure. You share information with us at your own risk.

You may request access to personal information we hold about you and ask us to correct it if inaccurate, out-of-date, incomplete, or misleading. We’ll respond within a reasonable time.

Some service providers (e.g. cloud hosting, email or analytics platforms) may store data on servers outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles.

We keep personal information only for as long as needed for the purposes outlined in this policy or as required by law, then securely delete or de-identify it.

Our website and products are not directed to children. We do not knowingly collect personal information from individuals under 16. If you believe a child has provided us personal information, please contact us to delete it.

We may update this policy from time to time. The current version will be posted on this page with the “last updated” date above.

Email: hello@space-man.studio
Postal: 9/320 Punt Road, South Yarra, VIC, 3141

Last updated: 11th of August, 2025

This Shipping Policy explains how Space-man Studio (“we”, “us”, “our”) manages the dispatch and delivery of orders. It should be read alongside our Terms & Conditions and Returns & Refunds Policy.

We ship Australia-wide via reputable courier and postal services. International shipping is available on request — please contact us for a quote and to confirm delivery availability to your location.

Delivery timeframes vary depending on your location and the chosen delivery method. Estimated transit times will be provided at checkout or upon request.

We are not liable for delays caused by freight carriers, customs, weather events, or circumstances beyond our control.

Delivery costs are calculated at checkout based on order size, weight, and destination. Large or fragile items may require a custom freight quote.

International orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer.

Risk passes to you upon delivery to the address provided (including where “Authority to Leave” is given) or collection from a carrier depot.

We recommend selecting a delivery option with insurance. If you choose an uninsured option, any loss or damage in transit is at your own risk.

If you request “Authority to Leave” at your address, you accept responsibility for the goods once they are left by the courier. We are not liable for loss, theft, or damage after delivery.

If a delivery attempt is unsuccessful, you may be required to collect your order from a local depot or arrange redelivery at your own cost. Uncollected orders may be returned to us; redelivery fees will apply.

Inspect all deliveries immediately on arrival. Any damage or loss must be reported to us in writing within 48 hours with clear photos and your order number.

Email: hello@space-man.studio    
Postal: 9/320 Punt Road, South Yarra, VIC, 3141

Last updated: 11th of August, 2025

This Returns & Refunds Policy outlines your rights and obligations when returning goods purchased from Space-man Studio (“we”, “us”, “our”). It should be read alongside our Terms & Conditions and Shipping Policy.

We comply with the Australian Consumer Law (ACL) which guarantees that our goods are of acceptable quality, fit for purpose, and match their description. This policy does not limit your rights under the ACL.

As each piece is made to order, we do not accept returns for change of mind. Returns are only accepted where goods are faulty, damaged in transit, or not as described. Please contact us within 7 days of receiving your order if you believe there is an issue so we can assess and arrange a resolution.

If your item is faulty, damaged, or does not match its description, you are entitled to a remedy under the ACL. Remedies may include repair, replacement, or refund, at our discretion.

You must notify us within 7 days of delivery, providing:        
 Your order number          
 Clear photographs of the fault or damage          
 A description of the issue        

We may request to inspect the item before determining the remedy.

All approved returns must be:        
 In original condition and packaging          
 Accompanied by proof of purchase          
 Returned using a tracked delivery service        

Items not meeting these requirements may be refused.

Unless otherwise agreed in writing, you are responsible for return shipping costs. If the item is confirmed faulty under the ACL, reasonable return shipping costs will be reimbursed.

Custom and made-to-order products cannot be returned or refunded unless faulty, as they are produced specifically for your order.

Once your returned item is received and inspected, we will notify you of the outcome. Approved refunds will be processed via the original payment method. Refund times vary depending on your bank or payment provider.

Email: hello@space-man.studio
Postal: 9/320 Punt Road, South Yarra, VIC, 3141

Last updated: 11th of August, 2025

This Website Disclaimer applies to the Space-man Studio website (“we”, “us”, “our”) and all content, products, and services made available through it. By using this website, you agree to this disclaimer and our Terms & Conditions and Privacy Policy.

The information on this website is provided in good faith for general informational purposes only. While we make reasonable efforts to ensure accuracy, we make no representations or warranties, express or implied, about the completeness, reliability, suitability, or availability of any content, products, or services described.

Product images and descriptions are provided to give the most accurate representation possible. However, variations in colour, finish, and dimensions may occur due to screen settings, material properties, and production processes. Such variations are not considered faults.

Our website may contain links to third-party websites. We are not responsible for the content, security, or practices of these websites. Accessing any third-party links is at your own risk.

To the fullest extent permitted by law, Space-man Studio will not be liable for any loss, damage, or injury arising from your use of this website or reliance on its content. This includes direct, indirect, incidental, and consequential losses.

Nothing on this website constitutes professional advice. You should seek independent advice before relying on any information provided here.

We may update this disclaimer at any time without notice. The current version will be posted on this page with the “last updated” date above.

Email: hello@space-man.studio
Postal: 9/320 Punt Road, South Yarra, VIC, 3141