Last updated: 11th of August, 2025

This Returns & Refunds Policy outlines your rights and obligations when returning goods purchased from Space-man Studio (“we”, “us”, “our”). It should be read alongside our Terms & Conditions and Shipping Policy.

We comply with the Australian Consumer Law (ACL) which guarantees that our goods are of acceptable quality, fit for purpose, and match their description. This policy does not limit your rights under the ACL.

As each piece is made to order, we do not accept returns for change of mind. Returns are only accepted where goods are faulty, damaged in transit, or not as described. Please contact us within 7 days of receiving your order if you believe there is an issue so we can assess and arrange a resolution.

If your item is faulty, damaged, or does not match its description, you are entitled to a remedy under the ACL. Remedies may include repair, replacement, or refund, at our discretion.

You must notify us within 7 days of delivery, providing:        
 Your order number          
 Clear photographs of the fault or damage          
 A description of the issue        

We may request to inspect the item before determining the remedy.

All approved returns must be:        
 In original condition and packaging          
 Accompanied by proof of purchase          
 Returned using a tracked delivery service        

Items not meeting these requirements may be refused.

Unless otherwise agreed in writing, you are responsible for return shipping costs. If the item is confirmed faulty under the ACL, reasonable return shipping costs will be reimbursed.

Custom and made-to-order products cannot be returned or refunded unless faulty, as they are produced specifically for your order.

Once your returned item is received and inspected, we will notify you of the outcome. Approved refunds will be processed via the original payment method. Refund times vary depending on your bank or payment provider.

Email: hello@space-man.studio
Postal: 9/320 Punt Road, South Yarra, VIC, 3141