Shipping policy

Last updated: 17th of November, 2025

This Shipping Policy explains how Space-man Studio (“we”, “us”, “our”) manages dispatch, delivery and transfer of risk for goods purchased through our online store. This policy forms part of our Terms of Service and should be read together with our Returns & Refunds Policy.

We comply with the Australian Consumer Law (ACL). Nothing in this policy limits your statutory rights.

1. Delivery Areas

We ship Australia-wide using reputable couriers and postal services.
International shipping is available on request. Please contact hello@space-man.studio for a quote and confirmation of service availability to your location.

International shipments may be subject to duties, taxes, customs charges and import fees. These are the responsibility of the customer.

2. Made-to-Order Production & Lead Times

Many Space-man Studio products are made-to-order, produced in small batches or hand-finished.
Lead times listed on product pages are estimates only.

Lead times begin once full payment has been received.

We will notify you of significant production delays when possible. However:

We are not liable for any loss, cost or damage caused by late delivery,

including delays affecting:

events
installations
project deadlines
interior shoots
styling or commercial use

By placing an order, you acknowledge that made-to-order production carries natural variation in timelines.

3. In-Stock Items

Where items are listed as in-stock, dispatch generally occurs within 5 business days, unless otherwise stated.

Dispatch timeframes may be longer during peak periods.

4. Delivery Timeframes

Delivery timeframes vary depending on:

your location
courier availability
service level
parcel size and fragility
customs and import processes (if applicable)

Any delivery times provided through the website or at checkout are estimates only and not guaranteed.

We are not liable for delays caused by:

freight carriers
customs
weather events
border restrictions
carrier backlogs
incorrect address information provided by the customer

5. Shipping Costs

Shipping costs are calculated at checkout based on size, weight, fragility and destination.

Large, oversize or fragile items (including lighting, fused glass and furniture pieces) may require:

a custom freight quote
palletised shipping
specialised carriers

International shipping fees, duties, taxes or clearance costs are the responsibility of the customer.

6. Packaging & Handling

Fragile and sensitive items (including fused glass, aluminium, 3D-printed components and lighting systems) are packaged with appropriate protective materials.

However, no packaging method fully protects against carrier mishandling.
We are not responsible for damage caused by couriers or customs inspectors.

For the safest outcome, we recommend:

insured shipping
signature on delivery
professional receiving for large objects

7. Risk Transfer & Liability

Risk transfers to you once the parcel is delivered to the address you provide

or collected from a carrier depot.

This includes deliveries where:

a household member accepts the parcel
a building manager accepts the parcel
a neighbour accepts the parcel
the courier leaves the parcel under Authority to Leave (ATL)
the courier confirms delivery via GPS, photo, scan or tracking update

Once marked as delivered, the parcel becomes your responsibility.

We are not liable for:

theft
damage after delivery
weather exposure
vandalism
loss following an ATL request

8. Authority to Leave (ATL)

If you select or request “Authority to Leave”:

the courier may leave the parcel unattended
delivery is considered completed once the courier confirms it
you accept all risk for theft, loss, damage or exposure
we cannot replace or refund items lost after delivery

Requesting ATL overrides all other delivery protections.

9. Missed Deliveries & Redelivery

If a delivery attempt is unsuccessful:

the courier may leave a card
the parcel may be taken to a depot for collection
you may need to arrange a redelivery at your own cost

If the parcel is returned to us due to:

non-collection
incorrect address
failure to respond
refusal of delivery

…you will be responsible for:

all redelivery fees
additional shipping charges
any storage costs charged by the carrier

10. Inspecting Your Order (48-Hour Reporting Window)

You must inspect all items immediately upon delivery.

Any issues must be reported to hello@space-man.studio within 48 hours of delivery with the following:

your order number
clear photos of the damage or issue
photos of the packaging
a written description of the problem

Claims made after 48 hours may not be eligible for investigation or remedy due to courier claim periods.

Failure to provide photos or adequate information may limit our ability to assist.

11. Damage, Lost Parcels & Courier Claims

If the parcel arrives damaged or appears lost:

we will assist in lodging a claim with the carrier
investigations may take several weeks (depending on the courier)
outcomes are determined by the carrier’s assessment

We are not responsible for:

reimbursing uninsured shipments
replacing items damaged due to courier mishandling when uninsured
replacing items lost after delivery

Compensation for losses is subject to the carrier’s terms and investigation outcome.

12. Delivery Does Not Include Installation

Delivery services do not include:

installation
assembly
electrical connection
removal of existing fixtures
placement beyond the first safe point of entry

Lighting products must be installed by a licensed electrician.

Improper installation may:

create safety risks
void your warranty
void your returns eligibility

13. International Shipping Requirements

International customers acknowledge:

duties, taxes and customs fees are their responsibility
customs delays are outside our control
delivery estimates may not apply internationally

We cannot guarantee clearance times or local postal performance.

14. Contact

For all shipping enquiries, contact:

Email: hello@space-man.studio
Postal: 7B Ovens Street, Brunswick, VIC, 3056